Infotech Refund Policy for IT Products

*Last Updated: 1st November 2023*

At TCG Infotech, we strive to provide our customers with top-quality IT products, including servers, routers, and network equipment. We want you to be satisfied with your purchase, and we understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand our procedures and guidelines for requesting a refund.

1. Eligibility for Refund:

– Refunds are only applicable to eligible IT products, including servers, routers, and network equipment, as outlined in your purchase agreement.
– To be eligible for a refund, the product must be in its original condition, unopened, and accompanied by all original packaging and accessories.
– Refund requests must be made within 3 days of the purchase date.

2. Non-Refundable Items:

– Services and software licenses are non-refundable once activated.
– Customized or specially ordered IT products may not be eligible for a refund.

3. Refund Process:

– To request a refund, please contact our Customer Support team at info@tcginfotech.com.
– Provide your order details and a clear reason for the refund request.
– Our team will review your request and may ask for additional information if necessary.

4. Refund Approval:

– Once your request is reviewed and approved, we will initiate the refund process.
– Refunds will be processed using the same payment method used for the original purchase.
– Please allow 7 business days for the refund to be credited to your account.

5. Return Shipping:

– If your refund request is approved, you may be responsible for return shipping costs, unless the product is deemed defective or was shipped in error.

6. Restocking Fee:

– A restocking fee of 10% may be applied to eligible returns, especially if the product has been opened or is not in its original condition.

7. Damaged or Defective Items:

– If you receive a damaged or defective IT product, please contact us within 3 days to report the issue.
– We will work with you to arrange for a replacement or repair, as appropriate.

8. Policy Changes:

– TCG Infotech reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website.

9. Contact Us:

If you have any questions or need further assistance regarding our refund policy for IT products, please reach out to our Customer Support team at info@tcginfotech.com.

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Please note that this is a generic sample refund policy. TCG Infotech should customize the policy to reflect their specific terms, conditions, and contact information. Additionally, it’s important to comply with applicable laws and regulations governing refund policies in your region.