Shipping and Delivery

Below is our Shipping and Delivery Policy

Shipping and Delivery Policy

 

  1. Order Processing:

   – All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after receiving payment confirmation.

   – Orders placed on weekends or public holidays will be processed on the next business day.

 

  1. Shipping Methods:

   – We offer several shipping options to meet your delivery needs.

   – Standard Shipping: Estimated delivery within 10-15 business days.

   – Expedited Shipping: Guaranteed delivery within 5-10 business days.

   – International Shipping: Delivery times may vary based on the destination. Customs and import duties may apply.

 

  1. Shipping Costs:

   – Shipping costs are calculated based on the weight of the items in your order and the selected shipping method.

   – The total shipping cost will be displayed during the checkout process before completing your purchase.

 

  1. Tracking Information:

   – Once your order has been shipped, you will receive a confirmation email with tracking information.

   – You can track your order by logging into your account on our website or by using the provided tracking number on the carrier’s website.

 

  1. Delivery Timeframes:

   – Delivery times are estimates and may vary depending on your location, the shipping method chosen, and unforeseen circumstances such as weather conditions.

   – We are not responsible for delays caused by the carrier or any other factors beyond our control.

 

  1. Delivery Address:

   – Please ensure that the shipping address provided during checkout is accurate and complete.

   – We are not responsible for packages delivered to incorrect addresses due to customer error.

 

  1. Delivery Confirmation:

   – A signature may be required upon delivery for certain high-value items.

   – If you are not available to sign for your package, the carrier may leave a notice with instructions on how to retrieve your order.

 

  1. Lost or Damaged Items:

   – In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately.

   – We will work with the carrier to investigate and resolve the issue, and if necessary, a replacement or refund will be provided.

 

  1. International Shipping:

   – For international orders, customs and import duties may apply. These fees are the responsibility of the customer and are not included in the product or shipping costs.

   – Delays may occur due to customs processing, and we cannot guarantee delivery times for international shipments.

 

  1. Returns Due to Non-Delivery:

    – If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the order.

 

  1. Contact Information:

    – For any inquiries regarding shipping and delivery, please contact our customer support team at info@tcginfotech.com or call +91 81699 25960.

 

Note: This Shipping and Delivery Policy is subject to change without notice. Please review this policy regularly for updates.