Shipping and Delivery
Below is our Shipping and Delivery Policy
Shipping and Delivery Policy
- Order Processing:
– All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after receiving payment confirmation.
– Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Methods:
– We offer several shipping options to meet your delivery needs.
– Standard Shipping: Estimated delivery within 10-15 business days.
– Expedited Shipping: Guaranteed delivery within 5-10 business days.
– International Shipping: Delivery times may vary based on the destination. Customs and import duties may apply.
- Shipping Costs:
– Shipping costs are calculated based on the weight of the items in your order and the selected shipping method.
– The total shipping cost will be displayed during the checkout process before completing your purchase.
- Tracking Information:
– Once your order has been shipped, you will receive a confirmation email with tracking information.
– You can track your order by logging into your account on our website or by using the provided tracking number on the carrier’s website.
- Delivery Timeframes:
– Delivery times are estimates and may vary depending on your location, the shipping method chosen, and unforeseen circumstances such as weather conditions.
– We are not responsible for delays caused by the carrier or any other factors beyond our control.
- Delivery Address:
– Please ensure that the shipping address provided during checkout is accurate and complete.
– We are not responsible for packages delivered to incorrect addresses due to customer error.
- Delivery Confirmation:
– A signature may be required upon delivery for certain high-value items.
– If you are not available to sign for your package, the carrier may leave a notice with instructions on how to retrieve your order.
- Lost or Damaged Items:
– In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately.
– We will work with the carrier to investigate and resolve the issue, and if necessary, a replacement or refund will be provided.
- International Shipping:
– For international orders, customs and import duties may apply. These fees are the responsibility of the customer and are not included in the product or shipping costs.
– Delays may occur due to customs processing, and we cannot guarantee delivery times for international shipments.
- Returns Due to Non-Delivery:
– If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the order.
- Contact Information:
– For any inquiries regarding shipping and delivery, please contact our customer support team at info@tcginfotech.com or call +91 81699 25960.
Note: This Shipping and Delivery Policy is subject to change without notice. Please review this policy regularly for updates.